How do I know what condition this will be in? Why does it look worn?
Please note: Any item that is described as vintage is, in fact, genuinely vintage or even antique, meaning it will be anywhere from 20 to over 100 years old. As such it has lived a life and will reflect signs of that. We do our utmost best to describe any flaws or issues pertaining to any of these older pieces, but do expect there to be signs of the wonderful life they've lived above and beyond what we describe. Due to their unique one of a kind nature, our vintage and antique items are not eligible for returns or refunds ( though our contemporary items are), so please choose carefully and ask any questions regarding fit, condition or otherwise, before purchasing. We are most happy to assist!
I'm a size Six/Twelve/Zero/Whatever. Will this vintage or antique item fit me? Why don't you list a number size?
Modern sizing is extremely different than vintage sizing. The only true way to know if a garment will fit you correctly is to know or take your measurements and compare it to the measurements given with the item listing. Remember, in most cases, you'll want to be a smidgen smaller than the measurement. Also something to bear in mind is that we only have a couple dress forms so most clothing has to be pinned to fit the forms. Do not go off the photo to determine size, it may be quite a bit larger than it appears ( or smaller) Please don't hesitate to contact us for help with sizing before you place your order. Weare always happy to get additional measurements, check to see if there is enough seam allowance to allow for alterations, etc...
What are my ordering options?
You may order right here, on our website. There is also a separate Etsy shop where you can find more even more Black Velvet Emporium items in our vintage range.
If you wish, you may phone your order in at (818)729-0584.
Whats the address and phone number again?
1388 N Catalina St.
Burbank, CA 91505
Whats it gonna cost me to ship this and how long is it gonna take?
We do my level best to ship as inexpensively as possible, but please do understand that we also want your items to arrive in perfect condition and so will attempt to pack with great care and this may cost a little extra. Shipping is done from our Southern California location. All orders are shipped via United States Priority Mail or First Class or parcel mail depending on the item/s. If you would like us to ship it another way, please let us know when you order and we will do our best to accommodate you. We try to get orders out within a couple of business days of receiving them but during busy times, it might take longer.
I don't really like it now that I have it. Help.
Your happiness is of the utmost importance to us, so please don't hesitate to contact us with any questions or concerns. We are always happy to be of help. Due to the vintage, one of a kind, nature of many of the items we sell, we do consider all sales of Vintage or Antique items to be final. Occasional exceptions are made ( i.e., Gross misrepresentation of an item, or shipping damage) , so if you feel you may qualify for one of them, please contact us. Our modern items have more flexible return policies. Any returns that do qualify must be made within 14 days of receipt of the item/s and are for Store Credit only. We cannot give cash refunds. Returns are not considered for issues of fit or slight color differences ( as monitors tend to vary slightly), or for change of heart, so do please choose carefully and ask any questions prior to placing your order. We are always up for a chat, so don't hesitate to contact us.
What are your hours at the studio?
We are available seven days a week by appointment. Please call for more info.(818) 729-0584 And of course our websites are 24/7.
I want to speak to a real person. Where can I contact you?
Please see our contact page for all the varied and wondrous ways to reach us.
I'm a magazine editor/writer/blogger/whatever and I'd like to feature Toadstool Farm in a story/film/whatever. Can I do that?
Yes, please. We welcome any and just about all publicity opportunities! Please email us at firstname.lastname@example.org and let us know what you have in mind.
I'm a Costumer/Wardrobe Person/Stylist and I'm looking for specific items. Can you help me?
Absolutely. We always have much more in stock than we can possibly get listed on the website or Etsy shop. We would be happy to put together collections for you based on your specific needs. Please contact us and let us know how we can help you.